To be able to continue to guarantee the continuity of their services, hospitals count on the correct and timely payment of their invoices. Unfortunately, this does not always happen. As a result, our Belgian hospitals together lost an average of 356 to 520 million EUR per year between 2015 and 2018. This puts additional pressure on our healthcare system, which is already heavily burdened. That is why Modero supports hospitals and rehabilitation centers with Health Me.
Collecting hospital bills without denying care
Care provision is crucial. In order to be able to continue to guarantee this service, the collection of unpaid invoices is indispensable. Without this income, our hospital professionals can no longer provide good care to other patients. Did you know that the collection of invoices can also be done in a socially responsible way? Through the intervention of Health Me, patients receive the care they need and we prevent an ever-increasing mountain of debt. Too good to be true? Yet it is possible! Health Me does not deny care, but does offer various collection processes that are put together to fit the unique needs of the patient.
Patients with insufficient resources require additional support
When a patient registers at a hospital, Health me examines wither there is an address or solvency problem. This ensures that we can already avoid unpaid invoices at the electronic registration kiosks. On the one hand, we can better guide the patient, so that he’s not confronted with a downwards debt spiral. On the other hand, we can accommodate patients with an address or solvency problem.
Everyone has the right to good healthcare, regardless of the situation they are in. Thanks to the solution we provide, we do not want to stigmatize patients, but we want to ensure that, despite their situation, they receive the necessary and appropriate help they need, both medically and financially.
If we’d skip this step, after his visit, the patient would be confronted with an invoice that he cannot pay. If he doesn’t pay this invoice on time, additional reminder costs will be charged after the payment term. That way, this unpaid invoice only gets bigger. If he is not referred to the correct financial aid services in time, the unpaid invoice will only become higher. This in turn increases the possibility that he doesn’t dare to go to the hospital for additional treatment and/or becomes ill from money stress. We want to avoid such a situation by providing support timely.
Additional mediation for average solvency
Also patients with an average capability to pay their invoices, who could in theory pay their hospital bill, are supported by Health Me. For example, they receive free payment reminders or are invited to discuss a payment plan. Health Me mediates between the patient and the healthcare institution to find as many payment solutions as possible in the amicable phase. In this way, we avoid extra costs for both the patient and the healthcare institution as much as possible.
Patients with good solvency require attention too
Even patients with a good ability to pay sometimes need a helping hand. This is why Health ME develops a personal nudging or motivation technique for every healthcare institution. In addition, we always use language that’s easily accessible in our correspondence and we are able to speak to patients online, by telephone and at our offices to answer any questions. This can shorten the recovery procedure considerably.
Health Me helps healthcare sector and patient
Health Me makes a big difference every day for both healthcare institutions and patients. We focus on 11 pillars:
- Establish a reputation-enhancing recovery strategy
- Support with administration and invoicing
- Clear reporting and additional custom functionalities via our web application
- Facilitate contact with patients through clear use of language in invoicing and correspondence
- Facilitate maximum recovery by immediately calculating the patient’s solvency upon registration and referring him to social services if necessary
- Extensive mediation tools
- Offering a multilingual service to respond to the multicultural society
- Collect international claims to stem medical tourism
- Offering maximum accessibility through our web application, customer portal, call center and at our offices throughout Belgium
- Share best practices regarding recovery within the healthcare sector with our partners
- Continuously developing new, innovative tools
These pillars ensure that Health Me can offer a unique and specialized service.
Health me works!
Health Me has already achieved good results and has grown strongly in recent years. In 87 percent of the cases, we can find a payment solution without the intervention of the court.
The success of Health Me is also proven every day by the large number of healthcare professionals who entrust us with their invoices. Modero is currently working together with UZ Antwerpen, Ziekenhuis Netwerk Antwerpen (ZNA), UZ Leuven, AZ Delta, AZ Turnhout, Cliniques Universitaires Saint Luc, Sint-Franciscus Ziekenhuizen, Europaziekenhuizen, AZ Diest, AZ Monica, Sint-Andriesziekenhuis and Revalidatieziekenhuis Inkendaal.
Would you like to know how Health Me can make a difference for your hospital or rehabilitation center? Contact us via info@modero.be or 03 237 37 37.