Today we are celebrating usability day. Under the motto of ‘making life easy’, we enter into a global dialogue about how services and products can be made even more user-friendly. Modero also has an eye for user-friendliness. For example, we continuously develop new tools to make the lives of our contractors and clients easier. While also continuously optimizing our services.
What does usability mean for Modero?
At Modero we consider user-friendliness of paramount importance. But what exactly does this mean? As an innovative judicial officer’s office, we try to provide our partners with the best possible service, but at the same time we also face social challenges. Our goal? Strive for a society that is debt free. That is why Modero works as cost-effectively as possible for both our contractors and clients. A user-friendly service enables us to achieve this goal.
Use-friendliness means a lot to Modero: it means that our clients know exactly why they have to pay a certain amount of money, how they can avoid additional costs, how they can possibly be assigned a customized payment plan, how our clients can follow the entire procedure transparently and how our clients can ultimately collect the money to which they are entitled.
In short, the more user-friendly we work at Modero, the more results we achieve and, as provided by the World Usability Day, the more we can focus on well-being in our society.
How does Modero optimize its usability?
We pride ourselves on providing our employees with the latest tools, methods and training. We are also constantly working on the development of new digital tools, which we use to make the lives of our contractors and clients easier. This way we unburden our users and provide them with excellent service. This increases the human potential and leads to better results, because users who are correctly and easily informed do not drop out so quickly. This allows us to realize more (payment) solutions.
When someone talks about usability, it usually happens in the context of a digital tool. The question the arises whether the user can easily navigate through our website or other online applications. Is there a clear structure or flow? Are the texts divided into bite-sized blocks? Does the user immediately find everything where he expects it? In this context, Modero works closely with professionals who convert your unconscious expectations and clear needs into digital usability. They design digital tools that make you and us happy.
We also strive for user-friendliness at all times in our services and internal processes. For, example, we assume that legal language is new to the majority of our contractors and clients. That is why we don’t just use technical terms in our communication. Modero explains the entire procedure and all your options as clearly and easily as possibly.
In addition, we are always available for more information. you can contact us 24/7 via our digital platform, by email or telephone. You can even make an appointment on Saturday to discuss your file. You can also go to one of our many branch offices, because Modero is active throughout Belgium. Finally, are you not fluent in Dutch, French, German or English? No worries. Modero can assist you in more than 25 languages.
In short, Modero wants to make your life easier, completely in the spirit of Usability Day. The combination of technological innovation and human finesse is the essence for us.
Do you want more information? Contact us via info@modero.be or 03 237 37 37.