We believe it is important that you get the best possible help, so we review our services critically. Therefore, we also listen to complaints and we look for solutions and possible improvements.
If you do not agree with the way Modero works, you can file a complaint with us.
HOW CAN YOU FILE A COMPLAINT?
Send your complaint about the way we work to our ombudsman using the form below. This ombudsman will handle your complaint by means of an internal procedure and notify you.
After no more than 2 working days you will receive a confirmation of receipt of your complaint.
If your complaint is not about the way we work, but about a specific matter, it is forwarded to the relevant department, which will handle your complaint further.
If your complaint is about the way we work, the ombudsman will handle your complaint.
In both cases, you can expect an answer by mail, by letter or by telephone within 14 days after your complaint was received. If it is impossible to come back to you within this time, we will keep you informed of this.
You are not required to submit your complaint with us. You can also submit your complaint with the Chairman of the District Chamber of Antwerp. After all, judicial officers are represented by a District Chamber, per district, which is governed by a Board. Part of the assignment of these District Chambers is to oversee order and discipline command of the judicial officers working in their district.
Lastly, in case a crime is involved, you can directly address the Chief Public Prosecutor who, in turn, will treat the complaint and, if necessary, will bring the case before the competent Court of First Instance (“Tribunal de Première Instance”).
You may file a complaint by filling in the form below. Describe your complaint and give as much relevant information as possible. Who are you filing a complaint against? When did it happen? What was it about? The more detailed your description, the better we can help you.