Payment guide

At Modero, mediation is an essential part of our mission. The bailiff acts as a mediator and bridge builder between client and customer. If a customer is temporarily unable to pay, we will look for feasible solutions together. Repayment plans or deferrals give the debtor the opportunity to fulfill his obligations without escalating financial problems. For you as a client, this means greater security of full reimbursement within a reasonable period of time. We continuously invest in specialized teams and training in communication and conflict mediation. That pays off: 90% of the cases are resolved amicably, without unnecessary procedures, subpoenas or costs. We do not place the file, but the customer first and thus avoid unnecessary steps. In addition, Modero developed structurally anchored solutions to fill identified gaps in practice.

Modero's internal ICT service is the technological engine behind our operations. With self-developed, innovative software, we have laid the foundation for a progressive collection approach over the years. Thanks to innovative software and modern data synchronization, every file is always up to date, no matter which employee follows it up. All changes are registered centrally and can be viewed transparently via a web application, where you can view them online and request personalized reports. For clients with a large number of files, we ensure a quick, automated start-up. In addition, we advise on integrated customer management solutions, where smart automation and reliability are key. From invoice to reminder, from payment processing to amicable or judicial recovery: our system simplifies your administration and increases efficiency. This way, you always keep an overview, with one fixed point of contact and an efficient, cost-efficient process.

Modero applies an end-to-end approach to all cases, where we monitor the entire file process integrally and in a targeted manner. From preventive communication and the first invitation to pay, to a reminder, mediation and guidance, facilitative solution, court notice of default or procedure — all steps take place within one integrated system, so that we avoid fragmentation and unnecessary costs and guarantee a faster turnaround time. Did your debtor move abroad or are geographical factors making recovery difficult? Discover how Modero International assists you in cross-border cases. In the event of bankruptcies or collective debt settlements, we ensure that your rights are optimally protected. We file a report with the trustee in time or work closely with the debt mediator to defend your claim. This way, you are assured of consistent follow-up, regardless of the situation.

At Modero, we want to understand why someone is unable or unwilling to pay and tailor our approach accordingly. That is why we consciously opt for a hybrid approach: We combine digital channels with personal contact: clear letters, texts and emails, extensive telephone accessibility and conversations at our more than 40 counters or during site visits. With this hybrid strategy — digital where possible, classic where necessary — we ensure that no one falls by the wayside and our services remain accessible to everyone. Discover Modero's innovative communication tools, such as KIWI or MEMO!

At Modero, you can rely on more than 25 years of legal experience. That is why we approach each file in an integrated way, with an eye for the full context and taking into account the entire recovery process. This results in a uniform approach with unique cost efficiency: each subsequent step is carefully considered and supported by a solvency assessment. That is customization instead of band work.

In 2015, Modero developed the Solid Score, a solvency assessment that assesses a customer's financial situation based on data and practical experience. This ensures an efficient and fair approach with the aim of avoiding unnecessary costs and procedures. The Solid score maps out your customer's financial capacity, from the start and at every possible next step in the process. This way, we get a realistic picture of the feasibility of your claim and develop a customized approach. Learn more about the Solid Score here.