How do you file a dispute?

A dispute must include three things:

1. File number: Please include this number in your letter or email. This way, we immediately know which file it concerns.
2. Reason for dispute: Explain why you are disputing the letter or why you think the information is incorrect. The clearer your explanation, the faster we can investigate this.
3. Evidence: include anything that can support your point of view, such as receipts, agreements, or other documents.

Tip: the fuller your dispute, the faster we can provide clarity. Do you have questions or are you unsure? Please contact Modero so that we can solve this together.

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