What should I do if I can't pay due to unexpected circumstances?

Are you temporarily unable to pay because, for example, you have fallen unemployed or ill? Contact Modero and explain your situation. Solutions are always possible: an installment plan, temporary deferral of payment or a referral to help agencies. The sooner you get in touch, the greater the chance of avoiding additional costs.

So always and first contact us. This can be done in various ways: at one of our counters, by phone and email. Or for those who prefer online services, there is the Kiwi app (in the app store and as a web application) that gives you an overview of your outstanding debts in one click and via which you can also make an appointment. You can also scan the QR code on your letter. Here's how to open an interactive video, the payment guide, which explains how to pay.

Tip: don't let the costs increase, act quickly! Therefore, please contact us in time. Together, we will look at which solution suits your situation and how we can avoid unnecessary costs.

Tip: keep an overview of your outstanding debts anytime, anywhere: download KIWI from the app store or install its web application. With KIWI, you can view an overview of your outstanding debts anytime, anywhere. You can pay immediately or simply request an installment plan. In addition, KIWI sends you messages, such as reminders, so you don't miss any deadlines. This way, you avoid extra costs, you are in direct contact with your file manager and you remain the director of your finances.

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