How can I report a change, such as a change of address or new contact details?

You can easily change your data yourself via KIWI (app or web). This way, you can be sure that all communication is correct and you prevent misunderstandings or missed letters.

With KIWI, you can access your file at any time. You can check and/or take actions there.

• View the current status of your file.
• Change your personal information such as your address or contact details.
• View outstanding amounts and amounts paid.
• View invoices and other relevant documents
• Make payments via bancontact.
• Request installment plans.
• Contact a case manager.

Is it not possible via KIWI? Then take contact Modero by phone or email. Our employees will adjust your data for you.

Tip: via the Kiwi app you can always consult your file quickly and easily. Download the app from the app store or install its web application. With KIWI, you can pay immediately or simply request an installment plan. In addition, KIWI sends you messages, such as reminders, so you don't miss any deadlines. This way, you avoid extra costs, you are in direct contact with your file manager and you remain the director of your finances.

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